Our Policy

We want you to feel as great in your Sofía Natalia swimwear as we did designing it. If the fit isn't exactly what you hoped for, we are here to help you find the right piece.

• 14-Day Window: Returns and exchanges are accepted within 14 days of delivery.

• Condition of Items: To be eligible for a return, items must be unworn and returned with the original hygiene seal perfectly intact.

• Hygiene Standard: For health and safety reasons, once the hygiene seal is removed, we are unable to accept a return or exchange, no exceptions.

How to Start a Return or Exchange

We keep our process personal to ensure you get the support you need.

1. Contact Us: Email us at info@sofianatalia.com with your order number and the reason for your return.

2. Instruction: Our team will get back to you within two business days with the specific shipping instructions for your return.

3. Processing: Once your return is received and inspected to ensure the hygiene seal is intact, we will process your refund or ship your exchange.